Support
Need help with Run5 (sign-in, teams, events, payments, or account deletion)?
In the app
- Open Settings for account, notifications, privacy, and terms.
- Coaches: check Payment settings and Staff & permissions for billing and roles.
Club payments
Players pay the amount the coach sets. Run5 does not add a surcharge. For Apple Pay and card, Run5 takes 2.4% + 20p from the team’s Stripe payout (capped at £3.00). Bank transfers have no Run5 platform fee.
Contact
Email us at support@run5basketball.com and include your team name and a short description of the issue (do not include passwords or full card numbers).
We aim to reply within a few business days.